FAQ – Shopping Questions & Order Help
FAQ – Shopping Questions & Order Help
How to Complete an Order
Select the items you want and add them to your shopping cart.
Proceed to checkout using either PayPal or standard checkout.
Enter your email address, full name, and shipping details.
If a promotion code is available, enter it in the Discount field.
Confirm your delivery address → enter payment information → click Complete Order.
After the order is submitted, confirmation will appear on the website and be sent by email.
Support: service@seloriia.com
Incorrect or Missing Products
If an item is incorrect or missing, please contact support with:
Your order number
A clear photo under 1MB showing the issue
After verification, the correct product will be shipped at no additional cost.
Email: service@seloriia.com
Order Confirmation
A confirmation email with your order number and purchase details will be sent after checkout. Check your spam or junk folder if needed.
Modifying Orders
Requests to modify an order must be submitted before 11:00 PM (PDT, GMT -7) on the order day.
After this time, the order may already be in processing.
Contact: service@seloriia.com
Cart Functions
Add Products: Select preferred options and click Add to Cart
View Cart: Click the cart icon
Change Quantity: Edit the Quantity field
Remove Products: Click Remove
Supported Browsers
For reliable performance, use updated versions of:
Google Chrome
Safari
Mozilla Firefox
Microsoft Edge / Internet Explorer
Payment Methods
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
PayPal Payments
Choose PayPal during checkout, sign in, confirm the payment, and return to the confirmation page.
Applying Promo Codes
Enter the promo code in the Discount field and click Apply. Eligible savings will show in your order summary.
Returns & Exchanges
Please review the Return Policy or contact support.
Email: service@seloriia.com
Returning Merchandise
Contact customer support before returning products so instructions can be provided.
Email: service@seloriia.com
Order Cancellation
Orders may be cancelled before 11:00 PM (PDT, GMT -7) on the same day they are placed. Once processing starts, cancellation may not be available.
Contact: service@seloriia.com
Secure Checkout
All payments are protected with encrypted checkout technology. Credit card data is processed securely.
Privacy Commitment
Personal information is handled carefully and used only for order processing, support, legal compliance, or purposes stated in our Privacy Policy.